Refund Policy
At SafeRooting, we stand behind the quality of our remote services. Here is how our 100% satisfaction and money-back guarantee works.
100% Money-Back Guarantee
We believe in providing honest and reliable technical services. If our technicians are unable to successfully root, unlock the bootloader, or flash/unbrick your device as requested, you are entitled to a 100% full refund.
Before initiating a refund, our technical team may attempt alternative methods or escalate the session to a senior technician to resolve any technical hurdles.
Eligible Refund Scenarios
You are fully eligible for a refund under the following circumstances:
- Unsuccessful Service: The technician cannot complete the service (rooting, flashing, recovery setup) due to firmware/hardware limitations or tool incompatibilities.
- Cancellation Before Connection: You request a cancellation before our team has established a remote connection (via AnyDesk/TeamViewer) or before any custom files have been prepared/sent to you.
- Incompatible Device: You paid for a service but subsequent verification reveals your device model is locked/unsupported by any current rooting methods.
Non-Eligible Scenarios
Refunds will not be issued in the following situations:
- Successful Service Completion: Once the device is successfully rooted (verified via Root Checker or Magisk App) or successfully flashed/unbricked, the service is considered fully rendered and non-refundable.
- User-Side Disturbance: If you intentionally disconnect your internet, turn off your PC, unplug the device cable, or abort the session midway against the technician's guidance.
- Post-Service Custom Modifications: If you modify system files, install incompatible modules, or perform updates that bootloop/unroot the device after the technician successfully completed the service.
- Pre-existing Hardware Failures: If the device fails to boot due to pre-existing, undisclosed hardware faults (e.g., faulty eMMC/UFS storage chips, damaged USB port, motherboard issues).
How to Request a Refund
To request a refund, please contact us with your order details and device information:
- Send an email to support@saferooting.com.
- Contact the WhatsApp support number associated with your service booking session.
Refunds are processed using the original payment method (e.g., PayPal, Stripe, Crypto) within 3-5 business days of approval.
Questions?
If you have any questions about this Refund Policy or need support, visit our Contact Us page to reach out to our team directly.